The premier resource for tracing your British and Irish
ancestors
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Payments and subscriptions
To find out when your current subscription will expire or be renewed see Past orders on the Manage your Account page. Logged in users: click here to Manage your Account. Note: Annual and Monthly subscriptions are automatically renewed. To cancel see below. If I already have an Origins.net subscription, can I add additional Origins services? Yes, you will need to cancel any existing subscription and then take out a new Origins Total Access subscription, which includes British Origins, National Wills Index and Irish Origins. To cancel your subscription, please email support@origins.net with the subject 'Cancel', your login details and the subscription you want to cancel. Then visit the Subscription Packages page to sign up to Origins Total Access. Click here to select Subscription Package. How do I cancel my subscription? To cancel a subscription email support@origins.net with the subject 'Cancel', your login details and the subscription you want to cancel. Your subscription will expire at the end of the current term (month or year) and you will not be charged again. How much do subscription packages cost? Origins offers a range of subscriptions: you can subscribe separately to British Origins (which includes the National Wills Index) and Irish Origins, while the Origins Total Access subscription gives you access to all of Origins’ records and resources. What does Origins Total Access include? Origins Total Access offers full access to all of the collections and functionality of British Origins, National Wills Index and Irish Origins for one low fee. Having access to both British and Irish records is particularly helpful for professional researchers and family historians. The extent of migration between Britain and Ireland and the commonality of many names has, compounded with the passing of time, been a cause for confusion even to natives of Britain and Ireland, who need to be able to access source data from both areas to pinpoint their real origins. Why have I been charged again for my Origins subscription? All subscriptions (excluding the 72 hour access) are automatically renewed unless you cancel. To cancel a subscription email support@origins.net with the subject 'Cancel', your login details and the subscription you want to cancel. What forms of payment do you accept? We accept payment by credit/debit cards VISA, Mastercard, American Express, VISA Delta, Switch or Solo, and PayPal. Payments are processed by WorldPay  
All credit card details are transferred encrypted (via SSL) to prevent unauthorised access, and are not stored on our system. Technically this is safer than paying in a restaurant where credit card details may be copied. The use of credit cards for purchases over the Internet is becoming increasingly accepted, as banks, merchants and users realise that this is actually a very secure way to pay for goods and services. Credit card authorisations are performed in real-time and usually take less than 15 seconds. This can increase to a minute or more during busy periods. Payments are processed by WorldPay How do I identify Origins.net charges on my statement? These will appear as OMS, ORIGINS. (Origins.net is a trading name of OMS Services Ltd.) My credit/debit card number has changed. Can I update the details to continue my subscription? Origins.net does not hold subscriber's payment card details as recurring subscription payments are dealt with by WorldPay. You can update your payment details on WorldPay to continue your Origins.net subscription. Please click the link below and follow the instructions. I can't get to the Payment page once I click the Purchase button The majority of problems here have been caused by Firewall software installed on users computers. The Firewall settings are generally too high to allow connection to WorldPay's secure server. Solution: Lower the Firewall settings for this part of the registration. With a setting of Medium you will be able to access the payment page but may still not able to make the payment. Try a setting of Low to make the payment if there is a problem with the Medium setting. Do you offer Gift Vouchers for Origins.net? Yes, Origins.net offers Gift Vouchers for all subscription options. Ordering is quick and easy, the recipient will be emailed the Gift Voucher containing gift code and instructions on redeeming the voucher (see below) within 24 hours. Vouchers are valid for 12 months from purchase. For enquiries regarding Gift Subscriptions and Vouchers contact Origins.net.
How do I redeem an Origins.net Gift Voucher?
Registered users Registered users will need to Login to Origins.net, click here to Login. On the logged in Home page, click the Redeem or Purchase Gift Voucher button (or click here). On Redeem Gift Voucher page enter your Gift or Voucher code. Gift Codes can be found in the Gift Voucher email sent by Origins.net. New users New users will need to Sign up to Origins.net, click here to Sign up. After Sign up you will be taken to the logged in Home page. Click the Redeem or Purchase Gift Voucher button (or click here). On Redeem Gift Voucher page enter your Gift or Voucher code. Gift Codes can be found in the Gift Voucher email sent by Origins.net. For problems redeeming Gift Vouchers contact Origins.net.
Can my library offer access to Origins.net?
Yes, please click here for our programme for libraries or contact: janehewitt@origins.net for details. |
